Last updated: May 18, 2025

At Fine Touch, we value your privacy and are committed to protecting your personal data in accordance with the UAE’s Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website or request our services.

1. Information We Collect

We may collect the following personal information:

• Your full name
• Email address
• Phone number
• Property or service location
• Preferred service details
• Any information you voluntarily provide via forms, messages, or calls

2. Purpose of Collection

We collect your information for the following purposes:

• To respond to inquiries and provide service quotations
• To contact you for consultations or project coordination
• To process and fulfill service requests
• To improve our website functionality and customer experience
• To comply with any applicable legal obligations

3. Consent and Legal Basis

By submitting your information through our forms or communication channels, you consent to its collection and use as described in this policy. You have the right to withdraw your consent at any time.

4. Data Storage and Protection

We implement appropriate security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Access to personal data is limited to authorized personnel only.

5. Data Sharing

We do not sell or rent your personal information. Data may be shared only with third parties who are directly involved in delivering our services, and only to the extent necessary. All such third parties are required to maintain the confidentiality of your information.

6. International Transfers

Your data may be stored or processed outside the UAE where data protection laws may differ. We ensure that any such transfers are made with adequate safeguards in place, as required by UAE data protection laws.

7. Cookies and Tracking

Our website may use cookies and analytics tools to understand user behavior and improve functionality. You may control cookie settings through your browser preferences.

8. Your Rights Under UAE Law

Under the UAE PDPL, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of inaccurate data
• Object to processing in certain circumstances
• Withdraw your consent to data processing
• File a complaint with the UAE Data Office if your rights are violated

To exercise any of these rights, please contact us using the details below.

9. Retention

We retain your personal data only as long as necessary for the purposes stated in this policy or as required by UAE law.

10. Contact Information

If you have questions or concerns about this Privacy Policy or how we handle your data, you may contact us at:

Fine Touch General Maintenance and Decor LLC.
Email: finetouchcleaning2023@gmail.com
Phone: +971 58 234 3597
Address: Al Nahyan, Abu Dhabi, United Arab Emirates